Orders are processed after complete payment. Ship time can vary depending on availability of material and ship-to location.
If you are planning to
pickup your order at our store, please bring a copy of your order and
identification.
Our hours of operation are:
Mon - Fri: 8:00 am - 7:00 pm
Sat: 10:00 am - 4:00 pm.
Closed Sunday.
Hours are Eastern Time.
Our store is located at:
9516 Highway 5
Douglasville, GA 30135Toll free: 877-481-4640
Phone: 678-838-7430
Fax: 678-838-7414.
In-stock materials are shipped from our warehouse at 9516 Highway 5, Douglasville, GA 30135 . Materials not in stock may be shipped directly from the manufacturer.
Residential Delivery
Business Delivery
“Business Deliveries” are so classified when the material is delivered to a Non-Residential area and there is a loading dock on site with unloading equipment such as a dock board, a forklift or pallet jack, etc. Truck lines charge less for Business Deliveries compared to Residential Deliveries.
Shipping charges are based on several things:
After your order is placed, you will receive a confirmation email (or a phone call) advising all charges, including freight if you want the material shipped to you.
All delivery times are estimates, Tile and Stone Express, Inc CANNOT guarantee specific delivery times. You will be contacted by the carrier when the material arrives at the local terminal to set up delivery. Please provide all phone numbers where you may be contacted. If the carrier cannot reach you additional charges will be incurred. Let us know if you are going to be away for periods of time, such as vacation, so that we can ship during times you are available to receive the material.
It is possible that your order may come from multiple locations, in which case there will be more than one delivery.
Depending on the location and accessibility of your delivery, the time frame for delivery can vary significantly.
We use a variety of truck lines. These carriers have customer service contact information via their company website, which usually includes tracking information. Smaller orders may be shipped by parcel service (UPS, FedEx, or USPS).
After your order ships we will advise the name of the carrier and tracking information.
All orders are shipped with a packing list. Please be sure the material shipped matches the quantities ordered and the material ordered:
We recommend that you DO NOT schedule your installation until you have received and verified your full order. Manufacturing times, weather, supply-demand conditions, accidents and replacement shipping for damaged materials are some variances that may delay your order.
Please schedule your install to ensure you have adequate time to receive your material. We CANNOT be liable for failure to meet scheduled install dates due to delivery.
NEVER refuse a shipment. It is extremely costly when the truck line handles a refused delivery and returns the material. Additional charges may apply to refused shipments and/or additional delivery attempts.
Once an order has been loaded and is in route, the customer is responsible for all fees and surcharges if you were to refuse the shipment.
Whatever the problem, accept the shipment, note any damages on the BOL, and call us. Toll free Tile and Stone Express, Inc: 877-481-4640.
We do not ship international nor to Hawaii nor Alaska. Tile and Stone Express will only ship within the contiguous forty eight United States.
We accept returns for full refund of amount paid, subject to these conditions:
Orders cancelled prior to shipping can be done without penalty. Please call Tile and Stone Express immediately if you decide to cancel your order. Toll free: 877-481-4640.
Tile and Stone Express, Inc. is not responsible for any damage, property damage or lost labor costs due to poor installation. The customer is responsible for all decisions dealing with installation.
USE CONSTITUTES ACCEPTANCE. If the material is unacceptable for any reason, DO NOT INSTALL. No claim can be processed if material has been installed.
Monday - Friday: 8:00 am - 7:00 pm
Saturday: 10:00 am - 4:00 pm
Sunday: Closed
Internet orders are processed Monday thru Friday.
Your information WILL NOT be given to anyone outside Tile and Stone Express, Inc.
When you place an order – your contact information, shipping information and payment information will be required.
You have the option to create an account. This information will be placed on a secure network using SSL – Secure socket layer technology to protect information.